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Lecture Business and administrative communication: Chapter 10 - Kitty O. Locker, Donna S. Kienzler

Chapter 10 - Delivering negative messages. In this chapter, students will be able to understand: Different purposes of negative messages; different ways to organize negative messages; ways to construct the different parts of negative messages; how to improve the tone of negative messages; ways to construct different kinds of negative messages; how, and how not, to use technology for negative messages.


Lecture Business and administrative communication: Chapter 14 - Kitty O. Locker, Donna S. Kienzler

Chapter 14 - Interviewing, writing follow-up messages, and succeeding in the job. After studying this chapter, you will know: What interview channels you may encounter, how to create a strategy for successful interviewing, what preparations to make before you start interviewing, what to do during an interview, how to answer common interview questions, how to prepare for less common interview types, what to do after an interview.


Lecture Business and administrative communication: Chapter 18 - Kitty O. Locker, Donna S. Kienzler

Chapter 18 - Analyzing Information and writing reports. After studying this chapter, you will know: Use your time efficiently when writing reports; analyze data, information, and logic; choose information for reports; organize reports; present information effectively in reports; prepare the different components of formal reports.


Lecture Management information systems - Chater 9: Electronic commerce systems

After completing this unit, you should be able to: Identify the major categories and trends of e-commerce applications; identify the essential processes of an e-commerce system, and give examples of how they are implemented in e-commerce applications; identify and give examples of several key factors and Web store requirements need to succeed in e-commerce;…


Lecture Management information systems - Chater 10: Decision support systems

In this chapter students will be able to: Identify the changes taking place in the form and use of decision support in business, identify the role and reporting alternatives of management information systems, describe how online analytical processing can meet key information needs of managers,...


Lecture Introduction to MIS - Chapter 3: Networks and telecommunications

In this chapter, we will address the following questions: How are networks used to solve business problems? What are the primary components of a network? Why are network standards necessary? How does the Internet work? What are the benefits of wireless networks? What telecommunications problems might you encounter in a global setting?


Lecture Introduction to MIS - Chapter 6: Database management systems

In this chapter, we will address the following questions: Why is a DBMS a good way to store data? How do you construct a query? What types of computation can a DBMS perform? How do you join multiple tables with a query? How are reports different from queries? What database administration tasks need to be performed? What tasks are better suited to a DBMS than to a spreadsheet? How are databases used in e-business?


Lecture Introduction to MIS - Chapter 13: Organizing the MIS resources

After reading this chapter, you should be able to answer the following questions: What tasks are performed by MIS employees? What jobs are available in MIS? What methodologies are used to build information systems? How can systems be designed and built faster than before? What are the advantages and drawbacks of centralization versus decentralization in MIS? How do Internet technologies affect the flow and management of data in an organization?


Lecture Management information systems - Chater 11:

After completing this unit, you should be able to: Discuss the role of planning in the business use of information technology, using the scenario approach and planning for competitive advantage as examples; discuss the role of planning and business models in the development of business/IT strategies, architectures, and applications; identify several change management solutions for end user resistance to the implementation of new IT-based business strategies and applications.


Lecture Management information systems - Chater 12: Developing business/IT solutions

The learning objectives for Chapter 12 include: Use the systems development process outlined in this chapter and the model of IS components from Chapter 1 as problem-solving frameworks to help you propose information systems solutions to simple business problems; describe and give examples to illustrate how you might use each of the steps of the information systems development cycle to develop and implement a business information system;...


Lecture Management information systems - Chater 14: Enterprise and global management of information technology

In this chapter students will be able to: Identify each of the three components of information technology management and use examples to illustrate how they might be implemented in a business; explain how failures in IT management can be reduced by the involvement of business managers in IT planning and management. identify several cultural, political, and geo-economic challenges that confront managers in the management of global information technologies;...


Lecture Business and administrative communication: Chapter 9 - Kitty O. Locker, Donna S. Kienzler

Chapter 9 - Sharing informative and positive messages with appropriate technology. After studying this chapter, you will know: What the purposes of informative and positive messages are, what kinds of newer communication hardware are entering offices, when and how to use common business media effectively, how to organize informative and positive messages, how to compose some of the common varieties of informative and positive messages.


Lecture Business and administrative communication: Chapter 13 - Kitty O. Locker, Donna S. Kienzler

Chapter 13 - Writing job application letters. After studying this chapter, you will know: Find the information you need to write a good job letter to a specific employer, write a job letter that makes you look attractive to employers, use social networking and a personal website to create a virtual cover letter.


Lecture Business and administrative communication: Chapter 2 - Kitty O. Locker, Donna S. Kienzler

Chapter 2 - Adapting your message to your audience. In this chapter, we will address the following questions: How to identify your audience, ways to analyze different kinds of audiences, how to choose channels to reach audiences, how to adapt your message to the audience, how to characterize good audience benefits, how to create audience benefits, how to communicate with multiple audiences.


Lecture Business and administrative communication: Chapter 11 - Kitty O. Locker, Donna S. Kienzler

Chapter 11 - Crafting persuasive messages. After studying this chapter, you will know: Identify the purposes of persuasive messages; analyze a persuasive situation; identify basic persuasive strategies; write persuasive direct requests; write persuasive problem-solving messages; write sales and fund-raising messages; use technology for persuasive messages.


Lecture Business and administrative communication: Chapter 17 - Kitty O. Locker, Donna S. Kienzler

Chapter 17 - Writing proposals and progress reports. In this chapter, students will be able to understand: Define proposals, brainstorm for writing proposals, organize proposals, prepare budget and costs sections, write different proposal varieties, write progress reports.


Lecture Management information systems - Chater 3: Computer hardware

The learning objectives for chapter 3 include: Understand the history and evolution of computer hardware; identify the major types and uses of microcomputer, midrange, and mainframe computer systems; outline the major technologies and uses of computer peripherals for input, output, and storage;...


Lecture Management information systems - Chater 5: Data resource management

The learning objectives for Chapter 5 include: Explain the business value of implementing data resource management processes and technologies in an organization; outline the advantages of a database management approach to managing the data resources of a business, compared to a file processing approach; explain how database management software helps business professionals and supports the operations and management of a business.


Lecture Management information systems - Chater 13: Security and ethical challenges

In this chapter, the learning objectives are: Identify several ethical issues regarding how the use of information technologies in business affects employment, individuality, working conditions, privacy, crime, health, and solutions to societal problems; identify several types of security management strategies and defenses and explain how they can be used to ensure the security of business applications of information technology;...


Lecture Introduction to MIS - Chapter 5: Operations and transactions

After reading this chapter, you should be able to answer the following questions: What are transactions? What difficulties arise in data capture and how do information system minimize the problems? What risks arise in transactions? How are transaction risks mitigated in electronic commerce? Why are new payment mechanisms needed? What are the major characteristics of data quality? What is the role of accounting in transactions? What are the operational elements in a human resources management system?


Lecture Introduction to MIS - Chapter 2: Information technology foundations

In this chapter you will learn: What types of computers are needed for business applications? What are the basic objects that computers process? What are the main components of a computer? Why is the operating system so important? How does the Internet change the role of computers? What are the main software applications used in business?


Lecture Introduction to MIS - Chapter 10: Strategic analysis

After reading this chapter, you should be able to answer the following questions: How does a company interact with the business environment through external agents? What are the basic methods of obtaining a competitive advantage? How can information technology be used to gain a competitive advantage? How is technology used to search for an advantage over rivals? What are the costs and potential dangers of being on the leading edge of technology? What strategies led to failures in the early dot-com firms?


Lecture Management information systems - Chater 1: Foundations of information systems in business

In this chapter, the learning objectives are: Understand the concept of a system and how it relates to information systems; explain why knowledge of information systems is important for business professionals and identify five areas of information systems knowledge they need; give examples to illustrate how business applications of information systems can support a firm’s business processes, managerial decision making, and strategies for competitive advantage;...


Lecture Management information systems - Chater 2: Competing with information technology

In this chapter you will: Identify several basic competitive strategies and explain how they use information technologies to confront the competitive forces faced by a business, identify several strategic uses of Internet technologies and give examples of how they help a business to gain competitive advantages, give examples of how business process reengineering frequently involves the strategic use of IT,...


Lecture Business and administrative communication: Chapter 4 - Kitty O. Locker, Donna S. Kienzler

Chapter 4 - Navigating the business communication environment. After studying this chapter, you will know: Why ethics is so important in business communication, how corporate culture impacts business environments, why interpersonal communication is important, how to use your time more efficiently, what the trends in business communication are.


Lecture Business and administrative communication: Chapter 7 - Kitty O. Locker, Donna S. Kienzler

Chapter 7 - Communicating across cultures. After studying this chapter, you will know: Why global business is important, why diversity is becoming more important, how our values and beliefs affect our responses to other people, how nonverbal communication impacts cross-cultural communications, how to adapt oral communication for cross-cultural communications, how to adapt written communications for global audiences, why it is important to...


Lecture Business and administrative communication: Chapter 8 - Kitty O. Locker, Donna S. Kienzler

Chapter 8 - Working and writing in teams. In this chapter, students will be able to understand: Different kinds of productive and nonproductive roles in teams, group decision-making strategies, characteristics of successful teams, techniques for resolving conflict, techniques for making meetings effective, technologies to use in teamwork, techniques for collaborative writing.


Lecture Business and administrative communication: Chapter 15 - Kitty O. Locker, Donna S. Kienzler

Chapter 15 - Researching proposals and reports. After studying this chapter, you will know: Recognize varieties of reports, define report problems, employ various research strategies, use and document sources.


Lecture Business and administrative communication: Chapter 16 - Kitty O. Locker, Donna S. Kienzler

Chapter 16 - Creating visuals and data displays. In this chapter, we will address the following questions: When to use visuals and data displays, how to create effective visuals and data displays, how to integrate visuals and data displays into text, how to use conventions for specific visuals and data displays.


Lecture Management information systems - Chater 6: Telecommunications and networks

The objectives of this chapter: Understand the concept of a network; apply Metcalfe’s law in understanding the value of a network; identify major developments and trends in the industries, technologies, and business applications of telecommunications and Internet technologies;...


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